Nami Cancellation and Refund Policy

1. Introduction

This Cancellation and Refund Policy ("Policy") applies to Nami, a digital guest upselling platform for the hospitality industry. This Policy forms part of Nami’s Terms and Conditions and sets forth the rights and obligations of the customer ("Customer") regarding cancellations and refunds. By using Nami's services, the Customer agrees to the terms outlined below.

2. Cancellation of Service

2.1 Subscription-Free Model
Nami operates on a commission-based model without monthly subscription fees. Customers are not charged for using the platform unless a successful upsell transaction occurs. As a result, there are no ongoing subscriptions to cancel; however, Customers may discontinue platform use at any time.

2.2 Deactivation Requests
If a Customer wishes to formally discontinue Nami’s services, they may submit a deactivation request to our Customer Support team via email or through the Nami dashboard. Upon receiving the request, Nami will deactivate the account within five (5) business days, ceasing all access to the platform.

3. Refund Policy

3.1 Commission-Based Charges
Nami charges Customers on a commission basis only for successful upsell transactions completed through the platform. Commission fees are billed per transaction, and Customers will have access to transaction and commission details through the Nami dashboard.

3.2 Non-Refundable Commission Fees
Due to the nature of the commission-based model, once an upsell transaction has been completed and the Customer has received payment from the end-user, the commission fee charged by Nami is non-refundable. This fee is based on a successful service rendered by Nami, wherein the Customer has successfully generated revenue through an upsell transaction.

4. Refund Eligibility for Platform Errors

4.1 Eligibility
In cases where a documented platform error directly prevents the completion of an upsell transaction, resulting in a lost revenue opportunity, Customers may request a refund of the related commission fee. Such refund requests are reviewed on a case-by-case basis.

4.2 Refund Request Process
To request a refund, Customers must submit a request within thirty (30) days of the affected transaction, providing details of the platform error and the nature of the revenue loss. Refund requests can be submitted through the Nami support portal or by email.

4.3 Refund Approval
Nami reserves the right to assess all refund requests based on documented evidence of platform error. If approved, a refund will be issued within fourteen (14) business days, and funds will be credited back to the payment method used for the initial commission fee.

5. Termination by Nami

5.1 Termination for Breach
Nami reserves the right to terminate a Customer’s access to the platform if the Customer violates the Terms of Service, engages in fraudulent activity, or uses the platform in a manner inconsistent with its intended purpose. In such cases, no refund of commission fees will be issued.

5.2 Termination for Non-Compliance
If termination is due to the Customer’s non-compliance with this Policy or other applicable terms, Nami reserves the right to deny any pending refund requests.

6. Service Modifications and Refunds

6.1 Platform Modifications
Nami may, from time to time, modify platform features or functionality to improve service offerings. Customers will be notified of major changes to the platform. Such modifications do not constitute grounds for refunds of commission fees.

6.2 Temporary Service Interruptions
Temporary interruptions due to maintenance, upgrades, or unforeseen technical issues do not qualify for refunds. Nami makes all reasonable efforts to minimize downtime and notify Customers of scheduled maintenance in advance.

7. Limitation of Liability

7.1 No Refunds for Indirect Losses
Nami is not liable for indirect, incidental, or consequential damages or losses resulting from platform use or temporary unavailability. Refunds, if issued, are limited to the commission fees associated with specific transactions directly affected by platform error.

7.2 Maximum Refund Cap
The maximum refund amount available to any Customer under this Policy is limited to the total commission fees paid by the Customer to Nami in the 30-day period preceding the refund request.

8. Changes to This Policy

Nami reserves the right to amend or update this Policy as needed to reflect changes in business practices or legal requirements. Any modifications to this Policy will be communicated to Customers via email or in-platform notifications at least thirty (30) days before the changes take effect. Continued use of Nami’s services after such changes indicates acceptance of the updated Policy.